Rainham Mark Grammar School

Absence Reporting:

1. Using the Arbor App (recommended) 

You can continue to report your child’s same day absence in Arbor. 

To do this: 

1. Open the Arbor app 

2. Select your child 

3. Go to Attendance 

4. Tap Report Absence 

5. Enter the dates and reason, then submit 

We have attached a ‘How to’ guide from Arbor to this letter if you would like to visualise the process. 

2. NEW Attendance voicemail (you can now report future absences this way) 

We have set up a dedicated voicemail service for reporting absences. 

To use this: 

• Call 01634 308609 

• Leave a short message including:  

• Your child’s full name 

• Their year group/class 

• The reason for absence 

• The date(s) of absence 

• The time your child will be collected from reception and returned to school (if applicable) 

Please note: 

• This is a voicemail-only service — calls will not be answered 

• Messages are checked regularly by the attendance team 

• This can be used for both same-day and planned absences (e.g. medical or dental appointments) 

Long term absences and special requests (e.g. holiday, performances or sport absence requests) must be emailed in advance to our new Absence email absencereporting@rmet.org   

Important 

We will no longer accept absence reports via email or calls to any other phone number or email account. 

 

 

We value communication with our parents/carers, external agencies and friends of the school in keeping all members of our school safe. Students, staff and parents/carers should always feel they can talk in-person to the pastoral/ safeguarding team, but there may be occasions where our young people may wish to report a concern using the links below: